A reservation is considered confirmed when we have reviewed and formally accepted your application. The application must include the desired boarding date and time, number of guests, contact information, and preferred plan.
All reservations require full prepayment. After confirmation, please complete the payment by the specified deadline (typically 7 days before the reservation date). Failure to make payment by the deadline will result in automatic cancellation of the reservation. Accepted payment methods include credit cards.
The following cancellation fees apply:
・7 to 14 days before the reservation: 50% of the total fee
・2 to 7 days before the reservation: 80% of the total fee
・1 day before or on the reservation day: 100% of the total fee
If you contact us at least 48 hours before the scheduled boarding time, the reservation will not be considered consumed. However, if you contact us after 48 hours, the reservation will be treated as consumed.
Reservations are accepted in units of 2 seats. Therefore, changes in the number of guests are generally not accommodated. If additional reservations are needed, please check availability and make a new reservation. Cancellations are subject to the cancellation policy.
For private charter plans, a minimum of 8 guests is required. Even if fewer guests are present, the fee for 8 guests will be charged. Cancellation fees for private charters are as follows:
・14–7 days before departure: 50% of the fee
・Within 7 days (including the day of departure): 100% of the fee
If you contact us at least 48 hours before the scheduled boarding time, the reservation will not be considered consumed. However, if you contact us after 48 hours, the reservation will be treated as consumed.
Payments are accepted via credit card.
・Life jackets may be required during the cruise.
・Bringing food and beverages is only permitted with prior approval.
・If you are concerned about seasickness, please prepare medication in advance.
・Late arrivals cannot be accommodated. Please ensure timely boarding.
・Excessive noise or dangerous behavior
・Bringing prohibited items (e.g., flammable materials, hazardous substances)
・Smoking inside or outside the boat (including e-cigarettes)
・Bringing pets on board
・Boarding with children under elementary school age
・Disruptive behavior towards other guests or crew
In cases of adverse weather or strong winds that may affect operations, we may decide to cancel the cruise in advance. In such cases, refunds will not be provided, but we will offer rescheduling options.
The decision to operate the cruise is typically made the day before, but may be postponed to the morning of the scheduled day depending on weather conditions.
We are not responsible for cancellations due to weather, natural disasters, or other force majeure events. Additionally, we are not liable for accidents or issues that occur during the cruise, which are generally the responsibility of the guests.
The personal information provided will be used for reservation management and to improve our services. We do not share this information with third parties.
These terms and conditions may be changed without prior notice. The updated terms will be effective once posted on our official website.